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MANBILLS · YOUR ACCOUNT & YOUR DATA

Delete your Manbills account

Request account closure and deletion of your associated personal data. You do not need the app to get started.

Effective date: 5 October 2026

Send a deletion request

Email usemanbills@gmail.com with the subject Manbills account deletion request. Include the email address or phone number registered to your account. Where possible, send your request from your registered email address.

Request account deletion

The button opens your email app with a prepared message. Send the email to submit your request. If it does not open, use any email service to write to usemanbills@gmail.com with the details above.

Do not include your PIN, password, one-time codes, full BVN/NIN or card details.

What happens next

  1. Manbills reviews your request and verifies that you own the account. We may ask you to confirm through your registered contact; we will not ask for your password or PIN by email.
  2. If a live account has funds, a pending payment, an active obligation or a dispute, we explain how to resolve it. You can still initiate your deletion request immediately.
  3. We close the account and delete associated personal data that does not need to be retained. We aim to complete verified requests within 30 days. If more time is needed, we will explain the reason and expected completion date.
  4. We send confirmation and explain any retained records and their retention period or the criteria used to determine it.

This is a support-assisted request process. Clicking the email button does not instantly delete your account. Uninstalling the app, signing out or disabling notifications does not delete an account.

What is deleted

Deletion covers the Manbills account and associated profile information, authentication sessions, device notification registrations, preferences, personal budget and spending records, and verification captures still held by us, except records subject to the limited retention reasons below. Where a service provider holds data on our behalf, we request deletion of data that is no longer required.

If you only want particular information removed or corrected, describe that in your email. We will explain what can be changed without closing your account.

What may need to remain

Financial and accounting records, records needed to prevent fraud or investigate security incidents, evidence of consent, and information needed for a legal obligation or an unresolved claim may need to be retained. Business records shared with other authorised users may remain where needed for that business’s records, with your personal information removed or minimised where possible.

These exceptions do not keep your account active. Retained information is restricted to the relevant purpose and removed when that purpose or required period ends. Backup copies may remain until the applicable backup cycle expires. We explain the categories, reason and applicable period or criteria in our response; there is no single retention period for all records.

See the privacy policy for more information about your data rights.

Cannot access your registered email?

Contact usemanbills@gmail.com from an address you can access and explain the problem. We will arrange appropriate ownership verification. You do not need to reinstall Manbills to start the process.